We make it easy for you to edit any transfer details before the final payment confirmation step. Please always double-check every transaction detail before you send money. Transactions that have not been picked up for more than 30 days will also be cancelled and refunded to you.įor bank transfers, if you made a mistake with the recipient’s name or bank account, unfortunately, there is nothing we can do as the funds cannot be reversed.įor transfers to Daviplata wallets, if you made an error with the recipient’s information and they have not withdrawn the fund, please send us an email at via your registered email address. We might be able to cancel the transaction and refund if the funds have not been picked up or delivered yet. What can you do if you send money to the wrong person or to the wrong number?įor cash pickup, if you entered the wrong information of your recipient by mistake, please send us an email at via your registered email address so we can review the situation with you. You can send funds up to the maximum limits permitted by our standard sending policies. We will simply charge a small percentage of the exchange rate and no additional transfer fees. How much will you pay to send to Colombia? Additionally, you can opt for cash pickup services via Éxito. This may result in suspension of your account and if we cannot confirm that an account is following the above guidelines this may result in the permanent deactivation of your account.You can send money via Taptap Send to Bancolombia and Davivienda bank in Colombia, or to Alamano and Daviplata mobile money wallet. If we notice any unusual behaviour related to your account we may ask you to verify your details or provide us with further information. As scams can target all types of individuals we encourage you to avoid sending funds to people you have not met in person. We highly recommend that you only send money to people you know and have met in person. Only send money to people you know and trust. Only use a payment method in your name and avoid sharing your payment method. Using your payment method on more than 1 account can result in your account and the associated accounts being suspended. Your account information should match the information on your payment method. Only use your payment information on your account For example, we cannot allow call forwarding services or Voice Over IP type phone numbers offered by many digital calling service providers. Using anything other than your main mobile phone number with Taptap Send is not permitted.Using nicknames or incomplete names, addresses or incorrect birthdates, may make it difficult for our team to be able to verify your identity.Please provide us with complete information that matches your documents. Just as with your bank we are required to verify the identity and personal information of our users and in some cases of their recipients. We encourage users to make their own personal accounts and avoid allowing others to use their account to send funds.Īs a regulated financial institution we are required by regulation to verify the identity of our users. In order to keep your information secure we recommend that you avoid sharing your personal information, account information and account with others. In this page you will find recommendations and best practices to ensure you keep your account safe and prevent any unwanted activity. At Taptap Send, we want to provide our users with a secure and quick way to send money.
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